Return & Refund Policy

Last Updated: September 14, 2026

At Decor Moxie, we want you to feel confident in your purchase. Our general return policy allows eligible items to be returned within 30 days of delivery for a refund, store credit, or exchange, subject to the conditions below.

Product-Specific Return Terms

Because Decor Moxie works with multiple suppliers and carries a wide range of products, some items have return conditions that differ from our standard 30-day policy.

Product-specific return terms may include:

• A shorter return or claim period
• Restrictions on change-of-mind returns
• Different requirements for damaged or defective items
• Restocking fees
• Store-credit-only refunds
• Exchange- or replacement-only remedies
• Different return-shipping responsibilities
• Final-sale or non-returnable status
• Special requirements for customized, seasonal, clearance, hygienic, or made-to-order products

When a product has specific return terms, those terms will be disclosed on the applicable product page.

If a product-specific return policy differs from this general policy, the product-specific terms displayed on the product page will apply to that item.

We encourage customers to review the return information shown on the product page before completing a purchase.

Standard Return Eligibility

Unless otherwise stated on the product page, eligible items may be returned within 30 days of delivery.

To qualify for a return, the item must:

• Be unused and in the same condition in which it was received
• Be returned in its original packaging
• Include any original tags, accessories, components, or documentation, when applicable
• Be free from damage, scratches, stains, wear, washing, alteration, or other signs of use

Decor Moxie reserves the right to decline a return if the item does not meet the applicable return conditions.

Non-Returnable Items

Unless otherwise stated on the applicable product page, the following are not eligible for return:

• Gift cards
• Items marked Final Sale
• Personalized or customized items
• Made-to-order or special-order merchandise
• Items that have been used, installed, altered, washed, damaged after delivery, or otherwise rendered unsuitable for resale

Certain additional products may be non-returnable due to supplier restrictions, product type, health and safety considerations, or other product-specific conditions. These restrictions will be identified on the product page when applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your item arrives damaged, defective, incomplete, or incorrect, contact us at contact@decormoxie.com as soon as possible.

Some products require damage or defect claims to be submitted within a specific period after delivery, which may be shorter than the standard 30-day return period. The applicable reporting deadline, when required, will be displayed in the product-specific return terms.

We may request photographs, video, packaging images, shipping labels, or other documentation needed to evaluate the issue and coordinate a refund, replacement, exchange, or supplier claim.

Please retain the item and all original packaging until we provide instructions.

How to Initiate a Return

1. Contact Decor Moxie

Email contact@decormoxie.com with:

• Your order number
• The item you would like to return
• The reason for the return
• Photos or other supporting information, when applicable

2. Receive Return Authorization

We will review your request and confirm whether the item is eligible for return under the applicable policy.

If approved, we will provide return instructions and, when required, a Return Merchandise Authorization (RMA) number or other authorization.

Do not send an item back without receiving return instructions from Decor Moxie.

Items returned without authorization may not be accepted or may not be eligible for a refund.

3. Return the Item

Unless the product-specific policy states otherwise, customers are responsible for return shipping costs for standard returns, including change-of-mind returns.

Original shipping charges are non-refundable unless otherwise required by the applicable product-specific policy or the return results from an error for which Decor Moxie or the supplier is responsible.

We recommend using a trackable and insured shipping method. Decor Moxie is not responsible for return shipments that are lost or damaged in transit.

Return Shipping for Damaged or Defective Items

Return-shipping responsibility for damaged, defective, or incorrectly shipped merchandise varies by product and supplier.

Depending on the applicable product policy, Decor Moxie or the supplier may:

• Provide a prepaid return label
• Cover reasonable return-shipping costs
• Request that the item be returned at the customer's expense
• Issue a replacement without requiring the item to be returned
• Provide another resolution permitted under the product-specific policy

We will provide instructions after reviewing your claim.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Unless the applicable product-specific policy provides otherwise, approved refunds will be issued to the original method of payment.

Refund processing generally takes 5–10 business days after approval. Your financial institution may require additional time to post the credit to your account.

Original shipping charges are generally non-refundable.

Some products may be eligible only for store credit, exchange, replacement, or another remedy. Any such limitation will be disclosed in the applicable product-specific return terms.

Exchanges & Store Credit

Where permitted by the applicable product policy, Decor Moxie may offer:

• An exchange
• A replacement
• Store credit
• A refund to the original payment method

Availability may vary by item, inventory, supplier, and reason for return.

If exchanging for a higher-priced item, the customer will be responsible for the difference in price.

Order Cancellations

We process orders quickly and work with multiple fulfillment partners. As a result, we cannot guarantee that an order can be changed or cancelled after it has been submitted.

Some suppliers do not permit cancellations once an order has entered processing or shipment.

Contact us as soon as possible at contact@decormoxie.com if you need assistance with an order.

Questions About a Product's Return Policy

If you are unsure whether an item is returnable or would like clarification about its return terms before purchasing, please contact us at:

contact@decormoxie.com

We are happy to review the applicable product-specific policy with you before you place your order.